Privacy Policy of Gym Tech Fitness

Effective Date: 10/15/2024

1. Introduction and Applicability

Gym Tech Fitness (“we,” “our,” or “us”) is a U.S.-based company primarily serving customers in the United States. This privacy policy applies to our website, www.gymtechfitness.com (the “Site”), and our services. By using our Site or services, you agree to the terms of this policy.

Important Notice for Non-U.S. Visitors: Our services are intended for use by individuals located in the United States. If you are accessing our Site from outside the United States, particularly from the European Union or California, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this policy.

2. Information We Collect

We may collect and use personal information that you provide to us, including but not limited to:

• Name, email address, postal address, and phone number
• Credit card or other payment information
• Gender and birthday
• Preferences and interests related to fitness equipment
• Information about your interactions with our Site and services

This information is collected when you:

• Visit our Site
• Place an order online or by phone
• Contact us for support or inquiries
• Participate in promotions, surveys, or contests
• Sign up for our newsletter or SMS notifications
• Use our mobile applications

3. How We Use Your Information

We use your information for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your purchases, services, and account
• Sending marketing communications (with your consent)
• Improving our Site, products, and services
• Analyzing trends and user behavior
• Preventing fraud and enhancing security
• Complying with legal obligations
• Training our AI systems to provide superior customer service

4. Tracking Technologies and Advertising

We use various tracking technologies to enhance your experience and improve our services. By using our Site, you consent to the use of these technologies:

4.1 Google Analytics and Google Ads

We use Google Analytics to understand user behavior and improve our Site. This service collects data such as your IP address, pages visited, and time spent on the Site. We also use Google Ads for advertising purposes. These services may use cookies and similar technologies to serve you relevant ads based on your interactions with our Site.

For more information, please review Google’s Privacy Policy and Google Analytics Terms of Service.

4.2 HubSpot CRM

We use HubSpot CRM to manage customer relationships and provide personalized experiences. This involves the use of cookies to track user preferences and interactions. You can learn more about HubSpot’s data practices in their Privacy Policy.

4.3 Meta Pixel Tracking

We implement Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This tool enables us to track conversions and understand user interactions with our ads. Learn more about Facebook’s data policies here.

4.4 Microsoft Bing Clarity

We utilize Microsoft Bing Clarity to analyze user behavior through session recordings and heatmaps. This helps us improve our Site’s user experience. More information on Bing Clarity can be found in their Privacy Policy.

4.5 Retargeting and Lead Generation

We may upload conversion data to various advertising platforms for retargeting purposes and to generate leads based on your interactions with our website and company. This allows us to show you relevant ads on other websites and platforms.

4.6 Data Anonymization and Encryption

When sharing data with advertisers or third-party services, we take steps to protect your privacy. This includes using industry-standard encryption methods and anonymization techniques. The data shared for advertising purposes is aggregated and de-identified, meaning it cannot be used to personally identify you. This is a standard practice in the digital advertising industry and helps ensure that your personal information remains protected while allowing us to provide relevant content and offers.

5. SMS Communications

We offer SMS communications to keep you informed about your purchases and our services. By providing your mobile number and opting in, you consent to receive SMS notifications from Gym Tech Fitness. You can opt-out at any time by replying “STOP” to any message.

6. Data Sharing and Third-Party Services

We do not sell your personal information. However, we may share your data with:

• Service providers who help us operate our business (e.g., payment processors, shipping companies)
• Advertising partners for targeted advertising (as described in Section 4)
• Legal authorities when required by law

All third-party services we use are carefully selected to ensure they maintain high standards of data protection.

7. Your Rights and Choices

As a U.S.-based company primarily serving U.S. customers, we provide privacy protections in accordance with applicable U.S. federal and state laws. While we may not be subject to regulations such as the EU’s General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), we strive to offer reasonable data protection rights to all our users:

• Access to your personal information
• Correction of inaccurate information
• Opt-out of marketing communications
• Deletion of your account and associated data (subject to legal retention requirements)

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Data Security

We implement robust security measures to protect your information, including encryption, firewalls, and secure socket layer technology (SSL). However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The date at the top of this page indicates when it was last revised. We will notify you of any significant changes through a prominent notice on our Site.

11. International Data Transfers

As a U.S.-based company, our operations and data storage are primarily located within the United States. By using our services, you consent to the transfer of your information to the United States and its processing in the United States. We do not make any representations that our privacy practices comply with the laws of any country outside the United States.

12. Acceptance of Terms

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree to the terms of this policy, please do not use our Site or services.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Gym Tech Fitness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the services.

14. Governing Law and Jurisdiction

This Privacy Policy and any disputes related to it or to our services shall be governed by the laws of the State of New York, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within New York, New York for the resolution of any disputes arising from this policy or your use of our services.

15. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

• Customer Support: 1-866-496-8324 (GYM-TECH)
• Email: info@gymtechfitness.com
• Mailing Address: 70-15 Austin Street Unit C, 2nd Floor, Forest Hills, NY 11375

At Gym Tech Fitness, we are dedicated to maintaining the trust you place in us. We continuously review and update our privacy practices to ensure the highest standards of data protection and transparency. Your privacy is paramount to us, and we are committed to using your information responsibly and ethically to provide you with the best possible service and experience.